Unotifi
Customer sentiment became a way to protect dealer bonuses.
- The customer need
- For auto dealers, customer experience has a direct business consequence: OEM manufacturer bonuses can depend on customer satisfaction.
- The idea we brought
- We helped turn customer sentiment into actionable insights, giving dealerships and large dealer groups a clearer view of the experience they were delivering.
- The value created
- Helped dealers protect their OEM bonuses by understanding customer sentiment and where attention was needed.
Protect the value already at stakeSupporting dealers for Toyota, BMW, Mercedes, Ford, and other manufacturers.
Reinventing the operating model
02Vestafy
One flexible platform. Many local ways of working.
- The customer need
- Animal shelters needed an ERP that could accommodate forms, documents, and workflows specific to each state or city.
- The idea we brought
- We used a dynamic data model to build a flexible ERP quickly, making local requirements configurable instead of treating every variation as a separate software project.
- The value created
- A platform that could adapt to different shelters without a CRM license fee. Vestafy was subsequently acquired by Pethealth.
Adaptability without CRM license feesAnimal shelter operations, designed around local requirements.
Reimagining the experience
03Unotifi Communicator
An industry of lists needed a better way to communicate.
- The customer need
- The industry worked through Excel-like lists. The opportunity was to make customer communication feel familiar and easy to use.
- The idea we brought
- We designed a communicator with the familiarity of tools like Skype, organizing the experience around conversations instead of spreadsheet-style lists.
- The value created
- Much faster adoption and a product customers loved. This product experience contributed to the business that was later acquired.
Faster adoption. Customers who loved it.A product design decision with a business impact.
Discovering a new product
04PCDiagnostics
A difficult feature request became a distinctive product.
- The customer need
- PCDiagnostics asked us to rebuild its product and add USB testing. Operating system limitations made the integrated approach too complex.
- The idea we brought
- We reframed the request and built a dedicated USB testing product, turning a technical constraint into a new product opportunity.
- The value created
- The resulting product was selected by Acer and NASA, including for testing USB ports in the Space Shuttle.
Selected by Acer and NASAFrom an integration constraint to a dedicated testing solution.
Preserving existing investment
05Vipauto
Keep the equipment. Remove the incompatibility.
- The customer need
- Vipauto had printers that would not work with its new software and operating system. Rewriting the software or replacing hundreds of computers would have been costly.
- The idea we brought
- We built a compatibility wrapper to bridge the gap between the existing printers and the new environment.
- The value created
- Vipauto could continue using its equipment without rewriting the software or replacing hundreds of computers.
Hundreds of computer replacements avoidedA focused intervention that preserved a much larger investment.
Removing barriers to adoption
06PandemSafe / Disneyland Paris
Up and running in one day. In their private cloud.
- The customer need
- Disneyland Paris wanted to test our claim that customers could be up and running in one day. Data protection also required a private cloud deployment.
- The idea we brought
- We made getting started simple and deployed PandemSafe in their private cloud, accommodating their data protection requirements.
- The value created
- Disneyland Paris was up and running in one day, as promised, with the software deployed in its private cloud.
1 day to get up and runningEase of adoption and customer requirements, delivered together.