ImportHelpers Gmbh (Germany)· Operations automation case study

40% more orders processed per person

A connected customs workflow brought orders, pricing, and invoicing together. The team increased throughput without adding headcount, with AI and human review turning invoice preparation from minutes into seconds.
From minutes to secondsConnected invoicing
Faster invoicing 60×

Outlook, SevDesk, Dakosy customs, and PDF and Excel readers connected in one workflow, combining AI with human review.

€11,000Investment 4 monthsTo recover the investment
Built around ImportHelpers with DACustoms.eu
+40%orders processed per person 60× fasterinvoice preparation €11,000investment 4 monthsto recover the investment

Capture once. Reuse throughout the order.

One workflow from incoming information to invoicing.

Outlook PDF and Excel readers Dakosy customs SevDesk
DACustoms.eu AI automation with human review
OrdersPricingReviewInvoicing
40% more orders per person 60× faster invoicing Less duplicate entry Shared order visibility

More capacity from the same team

A shared order lifecycle reduced re-entry and handoffs, helping operators process 40% more orders without adding headcount.

60× Faster Invoicing

Automated invoicing by connecting Outlook, SevDesk, Dakosy customs, and PDF and Excel readers into one workflow combining AI with human review. What used to take minutes now takes seconds.

Pricing built into the workflow

Customer-specific pricing and service rules connect completed work to invoice preparation, reducing manual lookups and reconciliation.

4 months to recover the €11,000 investment

Higher throughput and faster invoicing delivered a four-month payback, with the improvements built into the team's daily workflow.

How we delivered

Connect the work. Remove the repeated effort.

ImportHelpers was growing, but spreadsheets, inbox threads, manual pricing lookups, and invoice preparation limited capacity. We brought these steps together around a shared order record.

The operational foundation One workflow

Order intake, validation, execution, invoicing, and closure connected through DACustoms.eu, integrating Outlook, SevDesk, Dakosy customs, and PDF and Excel readers.

AI + peopleAutomation with human reviewShared dataAcross operations and billing

A shared order record

Bring Outlook messages, Dakosy customs data, and information from PDF and Excel readers into a shared record for operations and billing.

Customer-specific pricing

Apply pricing and service rules within the order workflow.

AI with human review

Automate invoice preparation while keeping people involved in reviewing the output.

SevDesk accounting integration

Connect completed work to billing in SevDesk without reconstructing it from emails and spreadsheets.

Your next step

Where is manual work limiting your capacity?

Start with the repeated steps between incoming orders and completed invoices. Connect the information, automate preparation, and give your team more time for decisions and exceptions.

Explore DACustoms.eu →
Talk about your workflow Start with your bottlenecks and operating costs.

More capacity from the same team

ImportHelpers processes import and export jobs across multiple customers. Previously, operators spent time re-entering shipment details, searching emails, and piecing together order status. A shared lifecycle from intake to closure brought that information together. Orders processed per person increased by 40%, allowing the team to handle more work without adding headcount.

60× Faster Invoicing

Outlook, SevDesk, Dakosy customs, and PDF and Excel readers were connected into one invoicing workflow. AI supports automation alongside human review, while completed services and customer pricing feed invoice preparation. What used to take minutes now takes seconds: invoicing became 60 times faster.

Pricing built into the workflow

Customer-specific pricing and service rules are applied at the order and service level. Draft invoices use completed work, reducing the need to look up rates or reconcile services across spreadsheets and inbox threads. The SevDesk integration connects the operational record to the billing process.

4 months to recover the €11,000 investment

The €11,000 investment was recovered in four months. The operational results included 40% more orders processed per person and 60 times faster invoicing. The connected workflow reduced repeated administrative work while keeping human review part of the process.



25+ Years Delivering Automation • 20+ Industries • Startup to Fortune 100

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WHO
Cisco
Disneyland
PetHealth
VIP Auto Parts and Tires
PushModels
Unotifi
“Instrumental in delivering a major global public health project” World Health Organization, Sr. Technical Officer, AI and Frontier Technologies (Geneva, Switzerland)
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